FAQ’s

find all the answers to your questions here

FAQ’s

When will I receive my order? 

Orders received Monday to Thursday will be processed within 24 hours. Orders received Friday to Sunday will be processed on Monday. All orders are dispatched from our Auckland store as soon as they are packed and ready to go. You will receive an email confirming your order has been shipped . This will include your individual tracking number. 

wistle + co and our delivery partners are not held responsible if a parcel is stolen, lost or damaged after your parcel if delivered to your physical address.  

What are the delivery charges? 

Courier charges will be confirmed by email. Delivery charges for furniture items are dependant on size and delivery address – a quote will be given at the time of order. 

What can I do if my order doesn’t arrive within the expected timeframe? 

If you haven’t received your parcel after the expected delivery time, please check its progress via the tracking link in your order confirmation email. If you can’t find your tracking link or there’s a delay or problem with the shipping, please email  hello@wistleandco.nz with your order details and we’d be happy to look into it for you. 

I have received an order that’s not mine, what should I do? 

Oops! Sometimes mistakes happen and very occasionally you may receive an order that’s not meant for you. If this happens, please email us at hello@wistleandco.nz and we will arrange to have the item collected. 

What if I haven’t ordered the correct product? 

Please return the goods to us along with the packing slip and email us confirming which product you would like to replace it for. We will replace the item (if available) and courier back to you. If there is a cost difference we will contact you directly. We will organise an additional payment or a refund.  

Please ensure your contact details are on your return docket. 

What if I don’t like what I have ordered? 

We would be happy to exchange an item / items, as long as we receive these back within 14 days of purchase and in their original condition. 

No longer want this item? We would be happy to issue a credit for the full amount of the item to go towards your next order.  This excludes items that have been created specifically for you. Freight to return any items will be at your cost. 

What if the item is faulty when it arrives? 

As per the Consumer Guarantees Act, we will replace a damaged item where fault is ours. If we cannot replace the item we can offer you a credit or refund.