shipping
order processing
- All products in stock will be processed and dispatched within one working day of us receiving your order.
- Orders are processed and packaged during our office hours of 9-4pm, Monday to Friday.
- If you have placed your order on a weekend, we will action this on Monday.
For those items which are made-to-order, or available pre-order only, your order will be processed within one working day and you will be sent an email confirmation detailing the approximate delivery date of your items. If for any reason we are unable to meet this dispatch turnaround we will contact you.
delivery within New Zealand
Our standard delivery times are 1-3 working days (within the Auckland region) or 2-3 working days (outside of Auckland). Rural delivery will incur additional charges and may take an extra day or two to arrive.
- Auckland: up to 25kg $7.95
- North Island: under 2kg $11.95, 10-15kg $13.95, 15-25kg $24.95
- South Island: up to 10kg $20.95, 10-15kg $34.95, 15-25kg $44.95
For large and heavy items additional shipping costs may apply. Please email hello@wistleandco.nz for a quote. Otherwise, an estimate will be emailed to you when your order is processed.
Our delivery service provider offers a number of different courier services throughout New Zealand. All parcels will require a signature on delivery for security and peace of mind for both ourselves and the customer. When checking out please supply us with a physical address, such as a workplace, where there will be someone present to sign for your item between the delivery hours of 9-5pm weekdays. We cannot delivery to a PO BOX address.
Once we have fulfilled your order and the courier has picked it up, a tracking number will be sent to you so you can follow its progress.
wistle + co and our delivery partners are not held responsible if a parcel is stolen, lost or damaged after your parcel is delivered to your physical address.
international orders
At this stage we do not deliver internationally but please send us an email and we can see what we can do.
gift wrapping
We offer complimentary gift wrapping in store and online – simply leave your gift wrap request in the comments section at checkout or email hello@wistleandco.nz with your order details.